Sports / App
These terms set out the rules that apply when you open and use an okgo99 account — covering how your account works, what transactions are permitted, and how disputes are handled. Access to our platform depends on your local law and eligible region, so read these terms carefully before proceeding.
By creating and using an okgo99 account, you confirm that you have read and accepted these terms in full. These terms form the entire agreement between you and okgo99 for use of the platform, including sports betting markets, casino categories, and wallet transactions. Where you deposit or withdraw funds using bKash, Nagad, Rocket, or Bank Transfer, each transaction is subject to the limits and verification steps shown in your account wallet section — not to any external conditions we have not published. We may update these terms when platform functionality changes or when our operational policies are revised. When that happens, we will note the change in the terms page, and continued use of your account after that point means you accept the updated version. If you do not accept a change, you should stop using the account and contact our support team to request closure. Access to okgo99 and the legality of account activity depends on applicable local law and the region from which you connect. It is your responsibility to confirm that your use is permitted under the laws of your location before proceeding.
These terms apply to every part of the okgo99 platform that your account can reach — from the sports markets to the casino lobby. Some areas operate under separate rules or fall outside what these terms govern, so this section draws that boundary clearly.
All login, registration, identity verification and session activity fall inside these terms. Your account credentials, security settings and session behaviour are governed by these rules.
Deposits and withdrawals made through bKash, Nagad, Rocket or Bank Transfer are within scope. The limits and verification steps shown in your account wallet apply to every transaction you initiate.
All odds, game content and promotional notices displayed on okgo99 are covered by these terms. Game content from studios available in the lobby — including Pragmatic Play and Habanero — is subject to those studios' own game-level rules alongside ours.
External payment processors, mobile wallet providers and any linked third-party sites operate under their own terms. We are not responsible for rules, fees or policies set by those third parties outside our published platform.
These terms are not one-directional. You have specific actions you can take at any point — to review what we hold, to correct errors in your account record, and to ask questions through our support routes. If a transaction via bKash, Nagad or Rocket does not match what your account record shows, you have the right to raise that discrepancy with us directly. We will check the record on our end and respond through the contact route you used to raise it. You can also ask us to correct your registered account details — name, contact number or linked wallet — by following the verification steps shown inside your account settings. Closing your account is another option available to you at any time; contact support with a written request and your account identifier, and we will process that request according to our published policy. None of these rights require you to accept new conditions before exercising them.
Open your account transaction history to see every deposit, withdrawal and session entry. The record is visible inside your signed-in account without contacting support.
Update your registered name, contact number or linked bKash or Nagad wallet number by following the verification steps shown in account settings. We process corrections once identity is confirmed.
If any term is unclear or you believe a policy has been applied incorrectly to your account, contact us through the published support route. We will respond in writing.
Send a closure request with your account identifier via the support channel. Your request will be processed under our published closure procedure and you will receive written confirmation.
If you have a question about these terms, a transaction dispute, or a request to update your account details, use one of the contact routes below. We only list channels that are actively monitored — do not send policy queries through routes not shown here.
Open the chat window from any signed-in page on okgo99 to reach the support team directly. Use this route for account access questions, transaction queries and terms clarifications.
Send a written query to our published support email address. Include your account identifier and the specific term or transaction you are asking about for a faster response.
Browse the published help articles inside your signed-in account area. The help centre covers account verification steps, wallet limits for bKash, Nagad and Rocket, and common policy questions.
We apply these terms consistently across every account on the platform. Here is how we handle the areas that matter most when you rely on these terms.
Account data you provide — including linked wallet identifiers for bKash, Nagad or Rocket — is stored and used only for the purposes described in our Privacy Policy. We do not share it with third parties outside the scope of operating your account.
We use cookies to maintain your session state and record account activity. Continued use of the site means you accept cookie use as described in our Cookie Policy, which is linked from the footer.
You are responsible for keeping your login credentials secure. If you believe your account has been accessed without your permission, contact support immediately through live chat or email so we can review and act on the session record.
When these terms change, the updated version is published on this page with a revised date. We retain your account records for the period required by our operational policy, after which data is handled according to our published retention schedule.
These questions cover what we hear most from account holders when they read through the terms. If your question is not here, reach us through live chat or email support.
Yes. Any deposit or withdrawal you make through bKash, Nagad, Rocket or Bank Transfer is governed by these terms alongside the limits and verification steps shown in your account wallet. External wallet providers also apply their own separate terms.
We publish the revised terms on this page and note the change. If you continue using your account after the update, that counts as acceptance. If you do not agree with the changes, stop using the account and contact support to request closure before your next session.
Access depends on your local law and the region from which you connect. It is your responsibility to check whether account activity is permitted under the laws that apply to you. We do not confirm eligibility on behalf of any specific location.
Open your signed-in transaction history first and note the entry details. Then contact support via live chat or email with your account identifier and the specific record in question. We will review the account-side record and respond to you in writing.
Send a written closure request through our email support channel with your account identifier included. We process requests under our published closure procedure and send written confirmation once the account is closed.
Yes. Game content from studios available in our lobby — such as Pragmatic Play, Microgaming and Habanero — carries game-level rules set by those studios. Those rules apply alongside these account terms, not instead of them.