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okgo99 is clear about what data we collect from your account activity and how we use it. This policy explains your rights over that information and how to act on them — access depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration: name, contact information, and the payment method you choose — which may include bKash, Nagad, Rocket or Bank Transfer. We also collect data generated by your account activity: login records, session timestamps, transaction references, and the device type used to access the site. We do not collect payment credentials directly; bKash, Nagad and Rocket transactions are handled by those respective services, and only a reference identifier reaches our records. We hold this data to operate your account, process transactions accurately, and respond to support requests. Retention periods depend on the nature of the data: active account records are held while your account remains open; transaction references are kept for as long as required by the applicable financial record-keeping standards in your jurisdiction. You are not required to provide data beyond what is needed to operate your account, but withholding required fields will prevent account creation or transaction completion. Availability of this service depends on your local law and eligible regions.
This policy applies specifically to data processed through your okgo99 account — from registration through to account activity and support interactions. It does not extend to third-party services you access from our platform. Understanding what falls inside and outside this policy helps you know where to direct questions about your data.
Data collected when you log in, verify your account, or update your registered details sits squarely within this policy. You can review and request corrections to this information by contacting support through the published route.
When you use bKash, Nagad or Rocket to move funds, only the transaction reference and amount reach our records. The wallet service itself operates under its own privacy terms, which are separate from and outside this policy.
Pages you browse, game categories you open and session duration data are logged to maintain account integrity and improve navigation. This is covered by this policy and you may request a summary of what is held.
Links or embedded services from outside okgo99 — including payment wallet apps and any third-party verification steps — are governed by those providers' own policies. We do not control or hold responsibility for data processed outside our platform.
Your account data is not locked away from you. You can request a summary of the personal information we hold by contacting our support team through the route published on the site. If any detail is incorrect — a contact number, an email address, or a payment reference linked to your account — you can ask us to correct it. We will confirm receipt of your request and work through the relevant account fields with you. Where you believe data has been processed in a way that does not match what is described in this policy, you can raise a formal question with us directly. We aim to respond through the same channel you used to contact us. Eligibility for certain data rights depends on your local law and the eligible regions we serve, and we will tell you clearly if a specific request falls outside what we are able to action from our side.
Contact support to request a copy of the personal data attached to your account. We will confirm what is held and how it is categorised.
If your registered name, contact information or linked payment method reference is wrong, raise it through the support route and we will walk you through the correction steps visible in your account settings.
If something in this policy is unclear or you believe your data has been handled incorrectly, write to us directly. We will acknowledge your question and respond through the same channel.
Requests to remove personal data can be submitted through support. We will assess what can be actioned within our legal record-keeping obligations and inform you of the outcome.
If you have a question about how your data is handled, want to correct information on your account, or need to raise a concern about this policy, use the contact routes published on the okgo99 site. We do not publish channels or hours that we cannot stand behind, so the options below reflect what is genuinely available. Your query will be directed to the team that handles account and data matters.
Open the chat window from any page while signed in. Describe your privacy question and our support team will respond directly. This is the fastest route for account-specific queries.
Send your data or policy question to the support email address shown in the Contact section of the site. Include your registered account reference so we can locate the right record quickly.
The Help or Account section within your signed-in dashboard lists the published support routes for data and privacy queries. Check there first for the current contact details and any updated policy notices.
okgo99 uses standard access controls to protect your account data from unauthorised access. Session data is tied to your login credentials, and payment transaction references from bKash, Nagad, Rocket or Bank Transfer are stored only as reference identifiers — not full wallet credentials. Cookies on this site are used to maintain your session and to understand how the platform is navigated; you can manage cookie preferences through your browser settings. Data is retained only for as long as it serves its original purpose or satisfies a legal record-keeping requirement. When you close your account, we will process applicable data removal in line with those obligations and inform you of what, if anything, must be kept. Changes to this policy will be published on this page, and continued use of the account after a change constitutes acknowledgment of the updated terms.
Your account session is protected by login credentials you set. We do not store full wallet details for bKash, Nagad or Rocket — only the transaction reference that confirms a transfer took place.
Cookies help keep your session active and allow us to see which parts of the platform are used most. Adjust cookie settings through your browser at any time; session cookies are required for the account to function.
Active account records are kept while your account is open. Transaction references are retained as required by applicable financial standards. When records are no longer needed, they are removed according to our internal schedule.
When this policy changes, the updated version is published here with a revised date. We do not notify individually for minor clarifications, but material changes that affect your rights will be flagged in the account area.
The questions below cover what our account holders in Bangladesh ask most often about their data, how it is used, and what they can do about it. If your question is not listed here, contact us through the support routes shown on the site.
We collect the details you enter during registration — name, contact information and your chosen payment method. For bKash, Nagad or Rocket deposits, we receive only a transaction reference, not your wallet credentials. Session and device data is also logged to keep your account secure.
Yes. Contact the support team through the live chat or email route published on the site. Include your account reference so we can locate your record. We will confirm what is held and share it with you in line with the applicable data access standards for your region.
Raise the correction through support — chat or email both work. Tell us which field is incorrect and what the right information is. We will walk you through the account settings fields that need updating and confirm when the change has been applied.
Only partially. We hold the transaction reference and amount that reach our system when you deposit or withdraw via bKash, Nagad or Rocket. The full transaction history within those wallet apps is governed by the respective wallet provider's own privacy terms, which are outside our policy.
Active account records are kept while your account remains open. Transaction references are held for as long as required by applicable financial record-keeping standards. If you close your account, we process removal of data that no longer needs to be retained and inform you of anything that must remain.
Contact us directly through the published email or live chat route. Describe the concern clearly and include your account reference. We will acknowledge your query and respond through the same channel. Your rights here depend on your local law and the eligible regions we are able to serve.